After 45 years of service we fully understand the expectations of domestic customers and our staff are trained to respect the individual and their culture and differences.
Staff in our service centre will help with the booking and work with you to find a suitable time for the service call. They will take the relevant details and respect the privacy of those details. On the day we attend to your service our office staff will call just prior to dispatching our staff to confirm our arrival time.
Our trades staff will be dressed in Fallon Services uniforms and will attend site in a vehicle with our corporate identity. Our technician will confirm your requirements and then attend to the task. Upon completing the task our technician will complete safety checks to make sure that our work complies with Australian Standards. Upon completion our staff will offer to clean up and take away our rubbish. We will then complete an invoice detailing tasks completed.
To help ensure the quality of our services we complete random audits on our staff and we complete regular customer satisfaction surveys to ensure that our high standards are maintained. If you have any compliments or complaints about any of our services, please contact our office for prompt attention.
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